—This study aims to integrate conceptual frameworks of COBIT5, ITIL®V3 and balance score card (BSC) into a new unique model in order to study information technology governance (ITG), information technology management (ITM), and information technology services (ITS). Business perspectives and enterprises’ impact factors are applied to the new model. The proposed model shows logical relationship between enterprise backgrounds and ITG/ITM/ITS based-BSC, which influence received benefits, acceptable risks, and used resources of the enterprises.
—Information technology governance, information technology management, information technology services, BSC, COBIT5, ITIL®V3.
Wilai Sunthonwutinun and Vasin Chooprayoon are with the Faculty of Information Technology, Rangsit University, Paholyothin Rd., Muang-ake, Lak-hok, Muang, Pathumthani 12000 Thailand (e-mail: firstname.lastname@example.org, email@example.com).
Cite:Wilai Sunthonwutinun and Vasin Chooprayoon, "A Proposed Model for Studying Information Technology Governance, Management, and Services of an Enterprise: An Integrated Framework of COBIT 5, ITIL®V3, and BSC," International Journal of Computer Theory and Engineering vol. 8, no. 2, pp. 140-144, 2016.