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General Information
Prof. Wael Badawy
Department of Computing and Information Systems Umm Al Qura University, Canada
I'm happy to take on the position of editor in chief of IJCTE. We encourage authors to submit papers concerning any branch of computer theory and engineering.
IJCTE 2016 Vol.8(4): 295-298 ISSN: 1793-8201
DOI: 10.7763/IJCTE.2016.V8.1061

Mass-IVR — A High Performance Outbound Interactive Voice Response Management System

Hüseyin Abanoz and Özgür Erbaş
Abstract—Organizations need to announce activities (e.g meetings), run polls, give information, gather feedback about their business and make advertisements. With the improvements in IVR technology, fixed & mobile phones create a great opportunity to meet those needs. Mass-IVR System was designed with those facts and necessities as motive and it provides the ability to call millions of telecom subscribers, let them listen a designated voice message and collect their feedbacks in the form of Dual Tone Multi-Frequency (DTMF) codes.

Index Terms—IVR, mass calls, DTMF, announcement, optimization.

Hüseyin Abanoz is with the Alcatel-Lucent, Turkey (tel.: +90-216-579-2080; fax: +90-216-364-1085; e-mail: huseyin.abanoz@alcatel-lucent.com). Özgür Erbaş is with the Dept. of Computer Engineering, Boğaziçi University, Istanbul and Alcatel-Lucent, Turkey (tel.: +90-216-579-2896; fax: +90-216-364-1085; e-mail: ozgur.erbas@ alcatel-lucent.com).


Cite:Hüseyin Abanoz and Özgür Erbaş, "Mass-IVR — A High Performance Outbound Interactive Voice Response Management System," International Journal of Computer Theory and Engineering vol. 8, no. 4, pp. 295-298, 2016.

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