Abstract—Management of information technology plays a strategic role in building a competitive advantage, particularly in the banking sector which is based on reliability and information. This paper investigates the impact of Management Information Systems (MIS) effectiveness on task productivity. The Competing Value Model (CVM) was adopted for the operationalization of MIS effectiveness, which defines four archetypes labeled as: open system (OS), human relations (HR), internal process (IP) and rational model (RM). The empirical findings from a survey of 186 employees in Greece revealed that a) the externally focused MIS effectiveness archetypes (OS, RM) reflecting innovation, creativity, goal setting and planning enhance task productivity b) the IP model of MIS effectiveness influences negatively task productivity.
Index Terms—Banking, MIS effectiveness, competing values framework, task productivity.
P. Trivellas is the Department of Logistics, Technological Educational Institute of Chalkis, 32200 Thiva, Greece (e-mail: ptriv@tee.gr).
I. Santouridis is the Department of Accountancy, Technological Educational Institute of Larissa, 4110 Larissa, Greece (e-mail: isant@teilar.gr).
Cite: Panagiotis G. Trivellas, Member, IACSIT and Ilias Santouridis, "The Impact of Management Information Systems’ Effectiveness on Task Productivity the Case of the Greek Banking Sector," International Journal of Computer Theory and Engineering vol. 5, no. 1, pp. 170-173, 2013.
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