Abstract—Organizations need to announce activities (e.g meetings), run polls, give information, gather feedback about their business and make advertisements. With the improvements in IVR technology, fixed & mobile phones create a great opportunity to meet those needs. Mass-IVR System was designed with those facts and necessities as motive and it provides the ability to call millions of telecom subscribers, let them listen a designated voice message and collect their feedbacks in the form of Dual Tone Multi-Frequency (DTMF) codes.
Index Terms—IVR, mass calls, DTMF, announcement, optimization.
Hüseyin Abanoz is with the Alcatel-Lucent, Turkey (tel.: +90-216-579-2080; fax: +90-216-364-1085; e-mail: huseyin.abanoz@alcatel-lucent.com). Özgür Erbaş is with the Dept. of Computer Engineering, Boğaziçi University, Istanbul and Alcatel-Lucent, Turkey (tel.: +90-216-579-2896; fax: +90-216-364-1085; e-mail: ozgur.erbas@ alcatel-lucent.com).
[PDF]
Cite:Hüseyin Abanoz and Özgür Erbaş, "Mass-IVR — A High Performance Outbound Interactive Voice Response Management System," International Journal of Computer Theory and Engineering vol. 8, no. 4, pp. 295-298, 2016.
