Abstract—The healthcare sector is very complex and
healthcare managers have difficulty in describing the behavior
of these systems. Management tools used by the managers of
healthcare facilities, Business Intelligence for example, can help
them to find the most suitable management solution in order to
achieve the objectives that have been defined during the
business planning phase, but they fail to fully describe the real
workflow. This paper aims to develop a new operating
paradigm that permits an improved definition of the operation
of a healthcare structure by means of the adoption of simulated
models based on Discrete Event Simulation (DES) theory in
order to study its behavior and to obtain quantitative
information about its activities and its use of human resources.
The structure under scrutiny was the Hypertension Center of
the “Azienda Ospedaliera Universitaria Federico II” of Naples.
Index Terms—Business process management, discrete event
simulation, healthcare process analysis, simulation in
healthcare.
A. Torri, A. Pepino, and M. Rovani are with the Department of Electrical
Engineering and Information Technologies, University Federico II, Naples
(e-mail: torri2005@libero.it).
N. De Luca is with the Department of Translational Medical Sciences,
University Hospital Federico II, Naples.
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Cite:A. Torri, A. Pepino, M. Rovani, and N. De Luca, "Use of DES for the Quantitative Analysis of the Workflow of the Hypertension Center at the “Azienda Ospedaliera Universitaria Federico II” of Naples," International Journal of Computer Theory and Engineering vol. 6, no. 3, pp. 220-226, 2014.
