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General Information
Editor-in-chief
Prof. Wael Badawy
Department of Computing and Information Systems Umm Al Qura University, Canada
I'm happy to take on the position of editor in chief of IJCTE. We encourage authors to submit papers concerning any branch of computer theory and engineering.
IJCTE 2016 Vol.8(6): 482-489 ISSN: 1793-8201
DOI: 10.7763/IJCTE.2016.V8.1093

Integrating Process Modeling and Simulation with Benchmarking using a Business Process Management System for Local Government

S. P. Gayialis, G. A. Papadopoulos, S. T. Ponis, P. Vassilakopoulou, and I. P. Tatsiopoulos
Abstract—Recently, the strategic approaches of public sector organizations are reevaluated in order to achieve modern effective operations and provide better services to their customers (citizens and businesses). Business Process Management (BPM) solutions are recognized as essential tools for public services transformation, as they enable public organizations to be more efficient, to meet business challenges rapidly and flexibly, and to improve the customers experience by resolving incidents and responding to requests in a timely fashion. Within this context, this paper describes the development of a BPM System (BPMS) as a part of a web-based integrated system for benchmarking, monitoring, simulation and redesigning processes. This system will be deployed initially in Municipalities and later on in several Greek government agencies, in order to offer more efficient, personalized and consistent services to citizens and businesses, in a reduced operational cost. The paper presents the methodological approach followed for BPMS development. It also highlights system’s functionality and its usefulness in process design, benchmarking, redesign and continuous improvement.

Index Terms—Business process management system, public sector services, benchmarking, business process improvement.

S. P. Gayialis, G. A. Papadopoulos, S. T. Ponis, and I. P. Tatsiopoulos are with the School of Mechanical Engineering, National Technical University of Athens, 15780, Greece (e-mail: sotga@central.ntua.gr, gpapado@mail.ntua.gr, staponis@central.ntua.gr, itat@central.ntua.gr).
P. Vassilakopoulou is with Faculty of Mathematics and Natural Sciences Department of Informatics, University of Oslo (e-mail: xvasil@ifi.uio.no).

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Cite:S. P. Gayialis, G. A. Papadopoulos, S. T. Ponis, P. Vassilakopoulou, and I. P. Tatsiopoulos, "Integrating Process Modeling and Simulation with Benchmarking using a Business Process Management System for Local Government," International Journal of Computer Theory and Engineering vol. 8, no. 6, pp. 482-489, 2016.

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