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General Information
Editor-in-chief
Prof. Wael Badawy
Department of Computing and Information Systems Umm Al Qura University, Canada
I'm happy to take on the position of editor in chief of IJCTE. We encourage authors to submit papers concerning any branch of computer theory and engineering.
IJCTE 2015 Vol.7(6): 503-509 ISSN: 1793-8201
DOI: 10.7763/IJCTE.2015.V7.1010

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Manal M. N. Sharabati, Ainin Sulaiman, and Noor Akma Mohd Salleh
Abstract—End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user’s performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.

Index Terms—E-procurement, user satisfaction, individual performance.

The authors are with the Department of Operations and Management Information System, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com, ainins@um.edu.my, akmasalleh@um.edu.my).

[PDF]

Cite:Manal M. N. Sharabati, Ainin Sulaiman, and Noor Akma Mohd Salleh, "End User Satisfaction and Individual Performance Assessments in e-Procurement Systems," International Journal of Computer Theory and Engineering vol. 7, no. 6, pp. 503-509, 2015.

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